Question 1

What does it cost to sell with Redar?

Accepted Answer

Our seller fee is 42% of the achieved sale price(35% commission + VAT).There are: No upfront listing feesNo buyer premiumsNo hidden chargesA collection fee is agreed in advance.This is deducted from the sale proceeds. It is not paid upfront.Unlike traditional auction houses, we do not charge buyer premiums.Buyer premiums can suppress purchase prices.Buyers pay the true sale price.Sellers receive the net proceeds after commission and agreed costs.All terms are set out clearly in your Seller Agreement before collection.

Question 2

What items do you accept?

Accepted Answer

We accept selected items suitable for managed resale.This typically includes: Quality furnitureDesign piecesDecorative interiorsSelected household contents with resale valueWe do not accept everything.We focus on items we believe can sell within the defined sales cycle.If you also have unwanted items, we can assist separately.For an agreed fee, we can: Remove non-resale itemsCoordinate responsible disposalArrange charity donationsWhere possible, allocate gifted donations in your nameThis can be managed alongside collection so your property is cleared in a structured way.

Question 3

How does the process work?

Accepted Answer

Redar manages the full resale process.You send us details and photos.We confirm acceptance and agree terms.We collect the item and take custody.We assess the item and notify you of the proposed pricing.Once approved, we prepare, photograph and list it.We manage enquiries, payment and buyer coordination.You do not deal with buyers directly.

Question 4

How long does the sales cycle last?

Accepted Answer

Each item enters a defined sales cycle.The timeframe is agreed before collection.This keeps the process structured and predictable.

Question 5

What happens at the end of the sales cycle?

Accepted Answer

If an item has not sold, the agreed resolution pathway applies.Options include: Extension of the sales cycle (with agreed custody cost)Donation to a selected charityManaged clearanceReturn to youThere are no automatic extensions.Any extension must be agreed in advance.

Question 6

How do you create the description?

Accepted Answer

We write clear, factual descriptions based on: Your informationPhysical inspectionMeasurements and condition reviewWe avoid exaggeration.Accuracy protects both you and the buyer.

Question 7

Why do you take so many photographs and video?

Accepted Answer

Clear visual documentation is essential in online resale.Professional photography and video: Build buyer confidenceReduce uncertaintyImprove sale outcomesReduce disputes and returnsAccurate presentation protects both seller and buyer.It is part of the managed service.

Question 8

How do I get paid?

Accepted Answer

You are paid: Within 5 working days of the buyer paying in fullAfter the collection or delivery window has passedPayment is made by bank transfer.You receive a statement showing: Sale priceCommissionAgreed costsNet amount paid to you

Question 9

Can a buyer cancel a purchase?

Accepted Answer

Consumer law may allow cancellation in certain cases.If this happens: We manage the processWe coordinate return if requiredWe relist the item within the existing sales cycle where possibleYou do not deal with the buyer directly.

Question 10

Do you store items?

Accepted Answer

Yes.Items remain in Redar's custody during the agreed sales cycle.Custody is structured and time-defined.We do not provide open-ended storage.

Question 11

Where are your Terms & Conditions?

Accepted Answer

Our Terms & Conditions are available here:View Terms & ConditionsThey cover: FeesCustodyLiabilityPayment timelinesEnd-of-cycle pathways

Question 12

How do I buy an item?

Accepted Answer

You purchase directly through Redar. Create an accountComplete paymentArrange collection or deliveryThere is no direct contact with the seller.

Question 13

Can anyone buy?

Accepted Answer

Yes.You must provide: A valid email addressA contact phone numberPayment detailsWe verify transactions before releasing items.

Question 14

Can I view an item before buying?

Accepted Answer

No.Redar is an online service and in-person viewing is not available.We provide clear photographs, condition notes and measurements so you can buy with confidence.If you have questions, ask before purchasing.

Question 15

Can I contact the seller?

Accepted Answer

No.Redar manages all communication.This protects both parties and keeps the process clear.

Question 16

Can I trust the description?

Accepted Answer

We prepare listings based on: Physical inspectionPhotographsSeller disclosuresItems are pre-owned.Normal signs of use should be expected.If you need clarification, ask before purchasing.

Question 17

Has Redar inspected the items?

Accepted Answer

Yes.We inspect items when they enter our custody.We describe condition honestly and note visible defects.We are not restorers or authenticators unless stated.

Question 18

How do I know the seller is genuine?

Accepted Answer

Redar manages intake and custody.Items do not ship directly from sellers.All items pass through our control before being offered for sale.

Question 19

Which payment methods do you accept?

Accepted Answer

Accepted payment methods are shown at checkout.Items are released only once payment has cleared.

Question 20

Can you help with delivery?

Accepted Answer

Yes.We can: Arrange deliveryCoordinate collectionRecommend trusted partnersDelivery costs are the responsibility of the buyer unless stated otherwise.

Question 21

What happens after I purchase?

Accepted Answer

After payment: We confirm the orderWe arrange collection or deliveryWe provide collection details or tracking where applicableItems remain in our custody until handover.

Question 22

What do you do with my email address?

Accepted Answer

We use your details to: Process purchasesSend confirmationsProvide essential service updatesWe do not sell your data.See our Privacy Policy for full details.

Frequently Asked Questions

Seller Questions

Buyer Questions