Frequently Asked Questions
Redar operates across the UK.
Seller Questions
What does it cost to sell with Redar?∨
Our seller fee is 42% of the achieved sale price
(35% commission + VAT).
There are:
- No upfront listing fees
- No buyer premiums
- No hidden charges
A collection fee is agreed in advance.
This is deducted from the sale proceeds. It is not paid upfront.
Unlike traditional auction houses, we do not charge buyer premiums.
Buyer premiums can suppress purchase prices.
Buyers pay the true sale price.
Sellers receive the net proceeds after commission and agreed costs.
All terms are set out clearly in your Seller Agreement before collection.
What items do you accept?∨
We accept selected items suitable for managed resale.
This typically includes:
- Quality furniture
- Design pieces
- Decorative interiors
- Selected household contents with resale value
We do not accept everything.
We focus on items we believe can sell within the defined sales cycle.
If you also have unwanted items, we can assist separately.
For an agreed fee, we can:
- Remove non-resale items
- Coordinate responsible disposal
- Arrange charity donations
- Where possible, allocate gifted donations in your name
This can be managed alongside collection so your property is cleared in a structured way.
How does the process work?∨
Redar manages the full resale process.
- You send us details and photos.
- We confirm acceptance and agree terms.
- We collect the item and take custody.
- We assess the item and notify you of the proposed pricing.
- Once approved, we prepare, photograph and list it.
- We manage enquiries, payment and buyer coordination.
You do not deal with buyers directly.
How long does the sales cycle last?∨
Each item enters a defined sales cycle.
The timeframe is agreed before collection.
This keeps the process structured and predictable.
What happens at the end of the sales cycle?∨
If an item has not sold, the agreed resolution pathway applies.
Options include:
- Extension of the sales cycle (with agreed custody cost)
- Donation to a selected charity
- Managed clearance
- Return to you
There are no automatic extensions.
Any extension must be agreed in advance.
How do you create the description?∨
We write clear, factual descriptions based on:
- Your information
- Physical inspection
- Measurements and condition review
We avoid exaggeration.
Accuracy protects both you and the buyer.
Why do you take so many photographs and video?∨
Clear visual documentation is essential in online resale.
Professional photography and video:
- Build buyer confidence
- Reduce uncertainty
- Improve sale outcomes
- Reduce disputes and returns
Accurate presentation protects both seller and buyer.
It is part of the managed service.
How do I get paid?∨
You are paid:
- Within 5 working days of the buyer paying in full
- After the collection or delivery window has passed
Payment is made by bank transfer.
You receive a statement showing:
- Sale price
- Commission
- Agreed costs
- Net amount paid to you
Can a buyer cancel a purchase?∨
Consumer law may allow cancellation in certain cases.
If this happens:
- We manage the process
- We coordinate return if required
- We relist the item within the existing sales cycle where possible
You do not deal with the buyer directly.
Do you store items?∨
Yes.
Items remain in Redar's custody during the agreed sales cycle.
Custody is structured and time-defined.
We do not provide open-ended storage.
Where are your Terms & Conditions?∨
Our Terms & Conditions are available here:
View Terms & Conditions
They cover:
- Fees
- Custody
- Liability
- Payment timelines
- End-of-cycle pathways
Buyer Questions
How do I buy an item?∨
You purchase directly through Redar.
- Create an account
- Complete payment
- Arrange collection or delivery
There is no direct contact with the seller.
Can anyone buy?∨
Yes.
You must provide:
- A valid email address
- A contact phone number
- Payment details
We verify transactions before releasing items.
Can I view an item before buying?∨
No.
Redar is an online service and in-person viewing is not available.
We provide clear photographs, condition notes and measurements so you can buy with confidence.
If you have questions, ask before purchasing.
Can I contact the seller?∨
No.
Redar manages all communication.
This protects both parties and keeps the process clear.
Can I trust the description?∨
We prepare listings based on:
- Physical inspection
- Photographs
- Seller disclosures
Items are pre-owned.
Normal signs of use should be expected.
If you need clarification, ask before purchasing.
Has Redar inspected the items?∨
Yes.
We inspect items when they enter our custody.
We describe condition honestly and note visible defects.
We are not restorers or authenticators unless stated.
How do I know the seller is genuine?∨
Redar manages intake and custody.
Items do not ship directly from sellers.
All items pass through our control before being offered for sale.
Which payment methods do you accept?∨
Accepted payment methods are shown at checkout.
Items are released only once payment has cleared.
Can you help with delivery?∨
Yes.
We can:
- Arrange delivery
- Coordinate collection
- Recommend trusted partners
Delivery costs are the responsibility of the buyer unless stated otherwise.
What happens after I purchase?∨
After payment:
- We confirm the order
- We arrange collection or delivery
- We provide collection details or tracking where applicable
Items remain in our custody until handover.
Can I return an item?∨
Yes.
You can cancel a purchase within 14 days of receiving it, under your right to change your mind.
If an item arrives faulty or not as described, you can reject it within 30 days for a full refund.
Return transport for a change of mind is arranged at your cost.
We cover it where an item is faulty or not as described.
See our full Returns & Refunds policy for details.
What do you do with my email address?∨
We use your details to:
- Process purchases
- Send confirmations
- Provide essential service updates
We do not sell your data.
See our Privacy Policy for full details.